Terms of Service

Ringlyo — AI Assistant Service for Restaurants

Provided by Dynamics App Lab Limited

Effective Date: February 2026 | Version: 1.0

PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY BEFORE USING THE SERVICES OFFERED BY DYNAMICS APP LAB LIMITED, TRADING AS RINGLYO ("RINGLYO"). By executing an Order Form referencing these Terms, or by activating a Ringlyo account online, you ("Customer") agree to be bound by these Terms. If you are entering into this Agreement on behalf of a business entity, you represent that you are authorised to bind that entity.

1. Definitions

Agreement
These Terms together with all executed Order Forms.
Customer
The restaurant or food business that has signed up to use the Ringlyo service.
Documentation
Ringlyo's official user documentation and setup guides as updated from time to time.
End User
A guest or customer of the Restaurant who interacts with the Ringlyo AI assistant.
End User Data
Data collected from End Users during their interactions with the Ringlyo AI assistant.
Evaluation Services
Free, trial, pilot, beta, demonstration, or unpaid access to the Service during the Pilot Period.
Fees
The charges payable by the Customer as set out in each Order Form.
Order Form
A mutually executed document or online sign-up specifying the Service plan, pricing, and term.
Pilot Period
The duration of the Evaluation Services as indicated on the applicable Order Form or trial sign-up.
Ringlyo
Dynamics App Lab Limited, trading as Ringlyo, registered in Ireland (Company No. IE4245980TH), with registered office at 13 Adelaide Road, Dublin, D02 P950, Ireland.
Service / Services
The Ringlyo AI assistant platform and all related features, including the standard phone call assistant and, where subscribed, the WhatsApp premium feature.
WhatsApp Feature
The optional premium feature enabling AI-assisted customer interactions via WhatsApp text messaging and WhatsApp voice calls, powered by the Meta WhatsApp Business API.

2. Services

2.1 Licence to Use

Subject to the Customer's compliance with these Terms, Ringlyo grants the Customer a non-exclusive, limited, personal, non-sublicensable, non-transferable right and licence to access and use the Service during the applicable Order Form Term, solely for the Customer's internal business purposes in connection with managing restaurant reservations and food orders, in accordance with the Documentation.

2.2 Evaluation Services

Evaluation Services are provided "AS IS" without warranty of any kind. Ringlyo may modify or terminate Evaluation Services at any time without notice.

2.3 WhatsApp Premium Feature

  • Customer accepts Meta's WhatsApp Business Terms of Service and applicable Meta platform policies.
  • Customer acknowledges Meta acts as an independent data processor.
  • Customer is responsible for compliance with applicable laws and Meta policies.
  • Availability depends on Meta's systems and uptime.

2.4 Service Updates and Experimental Features

Ringlyo may provide upgrades, patches, enhancements, fixes, or experimental features at its discretion. Reasonable prior notice will be provided for major changes that materially impact functionality.

2.5 Implementation

Upon payment of applicable fees, Ringlyo will use reasonable commercial efforts to provide standard implementation assistance as set out in the Order Form.

2.6 Ownership and Feedback

Ringlyo retains all right, title, and interest in and to the Service and related intellectual property. Feedback provided by Customer may be used by Ringlyo on a worldwide, perpetual, royalty-free basis.

3. Term and Termination

3.1 Agreement Term

These Terms commence on the effective date of the first Order Form and continue until expiration or termination of all active Order Forms.

3.2 Automatic Renewal

Order Forms automatically renew for successive periods of equal duration unless either party provides at least thirty (30) days' written notice before the end of the current term.

3.3 Pilot Period Termination

The Customer may terminate during the Pilot Period with written notice. Outside the Pilot Period, all Fees are non-refundable.

3.4 Termination for Breach

Either party may terminate for material breach if not cured within thirty (30) days of written notice.

3.5 Suspension

Ringlyo may suspend access for overdue accounts, breach of restrictions, or service degradation risks.

3.6 Effect of Termination

Accrued obligations survive termination. Customer Data will be handled per the Data Processing Agreement.

4. Fees and Payment

  • Fees invoiced monthly in advance unless otherwise specified.
  • Late payments subject to 1.5% monthly interest (or maximum permitted by law).
  • Customer responsible for applicable taxes (VAT added where applicable).
  • Usage overages invoiced at applicable pricing tier.

5. Restrictions

  • No reverse engineering or copying.
  • No competitive use.
  • No removal of proprietary notices.
  • No unlawful or non-compliant use.

6. Customer Data

Customer retains ownership of Customer Data. Ringlyo processes it solely to provide the Service and may generate aggregated, de-identified data for business purposes.

7. End User Data

Customer must provide legally required notices and obtain necessary consents before End Users interact with the Service, including call recording notifications.

8. Data Protection

Both parties comply with GDPR and applicable Irish law. Ringlyo acts as Data Processor under the Data Processing Agreement.

9. Third-Party Integrations

The Service may depend on third-party systems including ElevenLabs, Twilio, and Meta. Use of third-party services is governed by their respective terms.

10. Call Recording and WhatsApp Notifications

Calls may be recorded and transcribed for quality purposes. WhatsApp confirmations may be sent where enabled.

11. Indemnification

Each party agrees to defend and indemnify the other against third-party claims arising from IP infringement under specified conditions.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

13. Limitation of Liability

Neither party shall be liable for indirect or consequential damages. Liability is capped at Fees paid in the prior 12 months, except where prohibited by law.

14. Confidentiality

Each party shall maintain the confidentiality of disclosed confidential information.

15. Acceptable Use

The Service must not be used for unlawful, deceptive, or harmful activities.

16. Marketing and Branding

Ringlyo may identify Customer as a client and use logo during the term, subject to prior written consent for case studies.

17. Governing Law

Governed by the laws of Ireland. Disputes subject to exclusive jurisdiction of Dublin courts.

18. General Provisions

Includes Entire Agreement, Notices, Updates, Force Majeure, Assignment, Severability, and Waiver provisions.

19. Contact Information

Company: Dynamics App Lab Limited (trading as Ringlyo)

Address: 13 Adelaide Road, Dublin, D02 P950, Ireland

Email: info@ringlyo.com

Phone: +353 1 233 7973

Website: https://ringlyo.com

Data Protection: paolo@ringlyo.com