Terms of Service
1. Definitions
2. Services
2.1 Licence to Use
Subject to the Customer's compliance with these Terms, Ringlyo grants the Customer a non-exclusive, limited, personal, non-sublicensable, non-transferable right and licence to access and use the Service for the duration of their active subscription, solely for the Customer's internal business purposes in connection with managing restaurant reservations and food orders, in accordance with the Documentation.
2.2 Evaluation Services
Evaluation Services are provided "AS IS" without warranty of any kind. Ringlyo may modify or terminate Evaluation Services at any time without notice.
2.3 WhatsApp Premium Feature
Where the Customer has subscribed to the WhatsApp Feature:
- Customer accepts Meta's WhatsApp Business Terms of Service and applicable Meta platform policies.
- Customer acknowledges Meta acts as an independent data processor.
- Customer is responsible for compliance with applicable laws and Meta policies.
- Availability depends on Meta's systems and uptime.
2.4 Service Updates and Experimental Features
Ringlyo may provide upgrades, patches, enhancements, fixes, or experimental features at its discretion. Reasonable prior notice will be provided for major changes that materially impact functionality.
2.5 Implementation
Upon payment of applicable fees, Ringlyo will use reasonable commercial efforts to provide standard implementation assistance as described in the Documentation or as otherwise communicated at sign-up.
2.6 Ownership and Feedback
Ringlyo retains all right, title, and interest in and to the Service and related intellectual property. Feedback provided by Customer may be used by Ringlyo on a worldwide, perpetual, royalty-free basis.
3. Term and Termination
3.1 Agreement Term
These Terms commence on the date of the Customer's first successful subscription payment via GoCardless or Stripe and continue until the subscription is cancelled or terminated in accordance with these Terms.
3.2 Subscription Billing and Renewal
Subscriptions are billed on a monthly basis by default, with each billing cycle starting on the date of the first successful payment. Subscriptions renew automatically each month unless cancelled in accordance with Section 3.3.
An annual subscription is available where explicitly agreed in writing between the Customer and Ringlyo prior to sign-up. Annual subscriptions are billed in full in advance for a twelve (12) month period.
3.3 Cancellation by Customer
Monthly subscriptions: The Customer may cancel at any time by providing at least thirty (30) days' written notice to info@ringlyo.com. The subscription will remain active and billable until the end of the notice period. No refund is issued for the current billing cycle.
Annual subscriptions: Annual subscriptions are non-refundable. If a Customer cancels during the annual term, the subscription will remain active until the end of the paid twelve (12) month period and no refund will be issued for any unused portion.
Evaluation / trial period: Where a free trial has been offered, the Customer may cancel before the trial ends with no charge. Once the first payment is processed, the standard cancellation terms above apply.
3.4 Termination for Breach
Either party may terminate for material breach if not cured within thirty (30) days of written notice.
3.5 Suspension
Ringlyo may suspend access for overdue accounts, breach of restrictions, or service degradation risks.
3.6 Effect of Termination
Accrued obligations survive termination. Customer Data will be handled per the Data Processing Agreement.
3.7 End User Reservation and Order Cancellation Policy
End Users (restaurant guests) wishing to cancel a reservation or food order placed through the Ringlyo AI assistant service may do so by submitting a written cancellation request to: cancellations@ringlyo.com.
The following conditions apply to all End User cancellations:
- Cancellation requests must be submitted at least 30 days before the reservation or order date to be eligible for processing.
- Ringlyo will acknowledge cancellation requests within 2 business days and confirm the outcome in writing.
- Cancellations are processed on behalf of the restaurant. The restaurant remains the data controller and is responsible for any applicable refund or booking policy relating to that cancellation.
- Cancellations made within less than 30 days of the reservation or order date may not be accommodated and are subject to the restaurant's own cancellation terms.
- End User data associated with a cancelled reservation or order will be retained in accordance with the data retention periods set out in the Privacy Policy and deleted thereafter.
4. Fees and Payment
- Fees are charged automatically on a monthly basis via GoCardless or Stripe, starting from the date of the first successful payment.
- Annual subscriptions (where agreed in writing) are charged in full in advance for a twelve (12) month period and are non-refundable. If a Customer cancels during the annual term, no refund will be issued for any unused portion.
- Late payments are subject to interest at 1.5% per month (or the maximum rate permitted by applicable law).
- Customer is responsible for all applicable taxes; VAT will be added where applicable.
- Usage overages will be invoiced at the applicable pricing tier.
5. Restrictions
Customer must not, and must not permit any third party to:
- Reverse engineer, decompile, disassemble, or copy the Service or any component thereof.
- Use the Service for competitive benchmarking or to build a competing product.
- Remove or obscure any proprietary notices or labels on the Service.
- Use the Service for any unlawful, deceptive, or harmful activity.
6. Customer Data
Customer retains ownership of all Customer Data. Ringlyo processes Customer Data solely to provide the Service and may generate aggregated, de-identified data for internal business purposes such as service improvement and analytics.
7. End User Data
Customer must provide all legally required notices to End Users and obtain all necessary consents before End Users interact with the Service. This includes, without limitation, call recording notifications required under applicable law. Customer is responsible for ensuring that End Users are informed of their data rights and how to exercise them.
8. Data Protection
Both parties shall comply with the General Data Protection Regulation (GDPR) and applicable Irish data protection law. Ringlyo acts as a Data Processor on behalf of the Customer (as Data Controller) in respect of End User Data, as further detailed in the Data Processing Agreement.
End Users wishing to exercise their rights under GDPR — including the right to access, rectification, erasure, or portability — should contact the restaurant directly as the data controller.
9. Third-Party Integrations
The Service may depend on third-party systems, including ElevenLabs, Twilio, and Meta. Use of third-party services is governed by their respective terms and conditions. Ringlyo is not responsible for the availability, performance, or data practices of third-party providers.
10. Call Recording and WhatsApp Notifications
Calls handled by the Ringlyo AI assistant may be recorded and transcribed for quality assurance and service improvement purposes. The following retention periods apply:
- Call recordings are retained for a maximum of 60 days from the date of the call, after which they are permanently deleted.
- Call transcripts are retained for a maximum of 90 days from the date of the call, after which they are permanently deleted.
- Transcripts are not used for AI model training or any purpose beyond service quality and operational support.
- Access to recordings and transcripts is restricted to authorised Ringlyo personnel only.
Where the WhatsApp Feature is enabled, automated confirmation messages may be sent to End Users via WhatsApp following a reservation or order.
11. Indemnification
Each party agrees to defend, indemnify, and hold harmless the other party from and against any third-party claims, damages, or expenses (including reasonable legal fees) arising from: (a) the indemnifying party's infringement of third-party intellectual property rights; or (b) the indemnifying party's breach of these Terms.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
EACH PARTY'S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
14. Confidentiality
Each party shall maintain the confidentiality of the other party's Confidential Information and shall not disclose it to any third party without prior written consent, except as required by law or to perform obligations under these Terms. This obligation survives termination of the Agreement for a period of three (3) years.
15. Acceptable Use
The Service must not be used for any unlawful, deceptive, fraudulent, abusive, or harmful activities. Customer is responsible for ensuring that all End Users interacting with the Service do so in compliance with these Terms and applicable law.
16. Marketing and Branding
Ringlyo may identify Customer as a client and use Customer's logo on its website and in marketing materials during the term, subject to prior written consent for detailed case studies or testimonials.
17. Force Majeure
Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to: acts of God, pandemic or epidemic, war, terrorism, civil unrest, fire, flood, earthquake, governmental action or regulation, internet or telecommunications outages, or failure of third-party infrastructure (including cloud providers or telecom carriers).
The affected party shall notify the other promptly and use reasonable efforts to resume performance as soon as possible.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of Ireland. Each party irrevocably submits to the exclusive jurisdiction of the courts of Dublin, Ireland for the resolution of any disputes arising under or in connection with these Terms.
19. General Provisions
19.1 Entire Agreement
These Terms, together with the Customer's active subscription and the Data Processing Agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements and understandings.
19.2 Notices
All notices must be in writing and delivered by email to the address used at sign-up, or by post to the registered addresses set out in Section 20. Either party may update their notice address by written notification to the other.
19.3 Updates to Terms
Ringlyo reserves the right to update these Terms from time to time. Customers will be notified of material changes at least 30 days before they take effect. Continued use of the Service constitutes acceptance of the updated Terms.
19.4 Assignment
Customer may not assign or transfer any rights or obligations under these Terms without Ringlyo's prior written consent. Ringlyo may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
19.5 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
19.6 Waiver
Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
20. Contact Information
If you have questions about these Terms, please contact us:
trading as Ringlyo · Co. No. 750211
Dublin, D02 P950, Ireland